This Privacy Policy explains how Havictou ("we", "us", "our") collects, uses and safeguards personal information when you visit havictou.info or enrol in our automotive maintenance and vehicle care education services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Havictou provides online educational content for everyday drivers. Our registered contact address is Kingsway House, 103 Kingsway, London WC2B 6QX, United Kingdom. For any privacy-related enquiries, you can reach us at info@havictou.info.
2. Information We Collect
We only collect information that helps us provide and improve our services:
- Contact details you provide voluntarily through our enrolment form, such as your full name, email address and phone number.
- Enrolment and account information relating to the plan you choose and your learning progress.
- Technical data such as browser type, device information and anonymised usage statistics collected to keep the website secure and functional.
3. How We Use Your Information
We use your personal data to:
- Respond to your enrolment enquiries and set up your account.
- Deliver the educational content and support you have requested.
- Send you service updates and, where you have consented, relevant information about our courses.
- Improve, secure and maintain our website and services.
- Meet our legal and regulatory obligations.
4. Legal Basis for Processing
We process your data on the basis of your consent, the performance of a contract with you, and our legitimate interests in operating and improving our educational services. You may withdraw consent at any time.
5. Sharing Your Information
We do not sell your personal data. We may share information with trusted service providers who help us operate our website and communications, and only where they are bound by appropriate confidentiality and data protection obligations. We may also disclose information where required by law.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal obligations. When data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Under UK data protection law you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us at info@havictou.info. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
Our website may use essential cookies to function correctly and, with your consent, analytics cookies to understand how the site is used. You can control cookies through your browser settings at any time.
9. Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your information to the best of our ability.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@havictou.info or by post at Kingsway House, 103 Kingsway, London WC2B 6QX.
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